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    Shipping & Returns

    It's always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below, and note our Guarantee, created to ensure that you are always pleased with your purchases.

    Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is Leopard Courier Pakistan. Although, our standard shipping vary city to city. We kindly ask that you anticipate 2-3 business days for standard shipping. The shipping charges will be shown separately if the product is not titled ‘free shipping’’.

    ORDER STATUS

    We process orders Monday through Friday in the order in which they are received. Orders placed after 5:00 PM Friday may be processed on next business day. It is easy to track the already placed order on OnlineOutlet.pk. The order and its status can be seen from My Account section of site footer.

    CHANGE ORDER

    If you need to change an order you have already placed, please contact our Customer Representative at Support Number or email us at info@onlineoutlet.pk.

    REPORT ORDER PROBLEM

    If your order is missing a product, contains a damaged item, or other concern, please contact our Customer Representative at Support Number or email us at info@onlineoutlet.pk. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

    RETURNS & EXCHANGES

    We offer 7 days return policy (under conditions) on our all products. Please contact our Customer Representative at Support Number or email us at info@onlineoutlet.pk if you want to return a product. It is requested to mention the order tracking or shipment number on your return or exchange request. 

    This policy applies only, if a received product is damaged, incomplete, wrong or the product received does not match the specifications of your order. Return will only be accepted if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

    "07 Day Returns Policy" does not apply to Electronic Products, Mobile Phones, Perfumes & Fragrances, Innerwear, Lingerie, Beauty products, jewellery and items purchased in selected promotions.